Customer Service Representative

Posted: 08/24/2022

Full Job Description
Our collision repair shop is looking for a full-time Front Office/CSR to join the Team. Our search is for someone who enjoys a fast-paced environment, friendly customer contact, has strong organizational skills, and works well on a team. 
                                                                                                                           
Duties, skills, and requirements include but are not limited to the following:

  • Reports/check in with the Manager as necessary on updates for customers or tasks assigned.
  • Assist customers i.e. checking them in with their estimator for pickups/drop offs/estimates, taking payments, etc.
  • Assist estimators daily by preparing folders and paperwork, transferring clients, searching for documents, etc.
  • Look up customer information on management systems as needed.
  • Upload/Scan/Email customer information, payments, invoices, etc. to various programs as needed.
  • Produce Repair Orders and Purchase Orders when needed.
  • Answer phones and transfer clients to appropriate line quickly and efficiently.
  • Make sure office supplies are stocked and work areas kept clean.
  • Check cash drawer and cash logs are accurate before closing shop and email documentation to appropriate persons.
  • Perform other tasks as assigned.
Requirements:
  • High school or equivalent (Preferred)
  • Strong clerical skills and preferred experience in the automotive industry.
  • Attention to detail and customer satisfaction.
  • Outstanding communication skills through verbal, written, and professional body language.
  • Great attitude with a high-energy personality.
  • Excellent customer service skills.
  • Self-starter and self-motivated.
  • Clean DMV record and current Driver’s License
  • Work authorization: United States (Require
  • Monday to Friday work hours
Job details
  • Salary: $18 - $25 an hour
  • Job Type: Full-time
Benefits
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
To apply, please contact the General Manager, Danette Fernandez at d.fernandez@kaizencollisioncenter.com.

(303) 424-6091 | www.KaizenCollisionCare.com  

Now Hiring!: Full-Time

How to Apply: Email primary contact