Site Manager - West Arvada

Posted: 11/13/2022

Job Summary: The Site Manager is a key function for Thrive. The manager shall orchestrate the profit and loss function for the selected site operations with a passion and understanding for Thrive’s mission and core values to instill them into the workplace. This manager will establish a ‘Second to None’ customer experience for the clients at the site. The manager will facilitate the site operations’ success [follow Thrives Operational Process Documentation] including: 1) Member Satisfaction, 2) Site Sales and Expenses, 3) Manage Site Needs.

A successful candidate will be a task-oriented individual with a retail/service ‘attention-to-detail’ personality that ensures a collaborative environment among members in the community. An engaging manager creates an ambiance pleasing to all senses, close-knit, sophisticated, inclusive, while always striving for improvement.

Responsibilities:

(Main Focus – Manage Site Operations to Maximize Occupancy)

  • Member Satisfaction:
    • Ensure member satisfaction and customer service.
    • Create positive tenant relationships and promote retention.
    • Manage customer and site problems.
    • Managing the customer experience around the sensory areas; sight, sound, touch, taste, and smell.
    • Seek opportunities to engage members to discover and discuss members’ growth goals and objectives.
    • Continuously improving site experience and enhancing member satisfaction.
  • Management of Site Sales & Expenses:
    • Manage profit and loss goals of site and with a goal of 100% occupancy. Assist in revenue forecasting, site sales, manage expenses, and report monthly status.
    • Managing leads and sales aspects for site; updating/creating leads in CRM system, leading and/or managing tours, negotiating and closing contracts.
  • Manage Site Needs:
    • Manage support staff for site, including performance review and professional development.
    • Conduct tours for new clients.
    • Manage special event needs; staffing, access, and other needs.
    • Manage client and site change needs: office changes/needs, conference rooms, special requests.
    • Manage maintenance needs: manage office and appearance by assuring site functions are continuously operational, maintenance coordination, logging issues with landlord, owners, vendors.
    • Suggest site improvements for facilities.
    • Manage site procurement/resupply needs.
    • Manage Data collection as needed to support Thrive’s key performance indicator Scorecard.

Qualifications:

  • Excellent communication (verbal, written and promotional) skills
  • Passionate with understanding of coworking environment, high attention to detail and ability to multitask
  • Ability to manage budgets
  • Experience in Microsoft Office tools (Word, Excel, Outlook, etc)
  • Flexible problem solver
  • Able to address conflict and resolve issues

Job Type: Full-time

Salary: $50,000.00 - $52,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

COVID-19 considerations:

  • We follow local health mandates.

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 1 year (Required)

License/Certification:

  • Driver's License (Preferred)

Work Location: One location

To apply, please email your resume to caitlin.sexton@thriveworkplace.com

Wage Type: Salary

Now Hiring!: Full-Time

How to Apply: Instructions included in this job posting